Service Request

Online Service Request & Complaint Form

Please complete the form below for service requests, inquiries and complaints.This form is best viewed using the following web browsers: Chrome or Edge.

Upon submission, you will automatically receive a confirmation email with a tracking number, which can be used when requesting an update. Your information will be received by the Town’s Customer Service staff during business hours, and requests will be assigned to the appropriate department staff and responded to accordingly.  Please note, depending on the nature of the request, the response time may vary.

If you have multiple requests, please submit one request per issue to ensure your concerns are forwarded to the correct department(s) for review. 

NEW - If you are reporting a street light outage, please use our new Street Light Outage Reporting Tool.

If you would like to change your mailing address, would like to sign up for automatic payments or have a question/concern about your previous/current property taxes or a general question about property taxes in Niagara-on-the-Lake please click here.

By filling out this form, you are providing the Town of Niagara on-the-Lake with your personal information. Personal Information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used for the purpose of responding to your request or concern.

You can now track your Service Request online using the "Track your Service Request" button below the form. Please allow 2 business days for your information to be processed.

For COVID-19 complaints, please email covidcomplaints@notl.com instead to ensure faster response times.

NEW - You can now track your Service Request online using the "Track your Service Request" button below. Please allow 2 business days for your information to be processed.