Water & Wastewater

Water & Wastewater

Fill and submit the forms found at the bottom of this webpage. You can submit it in the drop box at the Town Administration Building or send it by email.

Drop Box

Main Entrance
1593 Four Mile Creek Road





This section is responsible for the maintenance and operation of the Town's water distribution and sewage collection systems working in cooperation with the Region.
The Water & Sewer Section also provides assistance in the maintenance and operation of the municipal irrigation systems. For more details please see the Irrigation page

Note that the Region has the responsibility for the domestic water treatment (including pumps, storage facilities, and 39.5 km. of mains) and sewage treatment facilities (including pumping stations and force mains).

Routine activities include operating and maintaining water valves; maintaining hydrants; flushing of mains and systems; reading and testing of water meters; providing locates for underground mains and services; turning off/on water services; taking samples for water quality testing; installing and inspecting water/sewer service connections to the property line; repairing water main breaks, clearing sewer blockages; activating, maintaining and shutting down irrigation pumps/siphons; installing meters for hydrant irrigation; providing support services for contractors and developers; maintaining equipment; controlling inventory and investigating service referrals.

Regular Hours of Operation:

Maintenance staff: 7:30 a.m. - 4:00 p.m. Monday to Friday, excluding holidays
Office hours: 8:30 a.m. - 4:30 p.m. Monday to Friday, excluding holidays 

Contact Us:

We can be reached at 905-468-3266 during normal office hours, indirectly through an answering service at 905‑468-3278 after hours, or by fax at 905-468-1722.

Environmental Services Supervisor: Brett Ruck (e-mail: brett.ruck@notl.com)   Phone: 905-468-3266 

Darrin Wills, Engineering Technologist, DWQMS (email: darrin.wills@notl.com)   Phone: 905-468-3266 
Gregg Stewart, Lead Hand - Water/Sewer Operator Phone: 905-468-3266

Available Documents:

Automated Meter Reading Program>>
2022 Water/Wastewater Rates >> Front | Back 
Water on Construction Fees>>
Drinking Water Information  >>
Notices to Water and Wastewater Customers >>
Water Conservation Brochure >>
Water System Management By-Law No. 814-77>>
Queens Royal Beach Information >>


Bulk Water Application

Operating Instructions

  Hydrant Irrigation Application    Storm Service Application   Wastewater Service Application    Water Service Application

Bulk Water Stations Hours of Operation:
Concession 5 Road Station is open from 7 am-10 pm daily and the Walker Road Station is open a 24/7 operation.

Niagara-on-the-Lake has received regulatory relief from Lead Testing; however, bacteriological and other chemical testing is still being conducted according to provincial legislation.

Click on the picture below for more information on the Town's Protect our Hydrants initiative:

Water Reports:
These reports are published in print and posted on the Town's website on the internet in accordance with the requirements of the Drinking Water Protection Regulation which came into effect on August 26, 2000.  Click here for a full list of reports.